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Returns & Refunds

Last Updated: 2022-01-19

Returns

What’s your general return policy?

As a policy, we only offer exchanges and returns with cause. If there’s something wrong with your order, please let us know by contacting us at support@faneia.com.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items, damaged items, or if your package was never received (in limited cases after review). If any of these apply, please contact us at support@faneia.com with photos of wrong/damaged items and we’ll sort that out for you. In the case that a package doesn’t arrive, you can also contact us as support@faneia.com and we will do our best to see the reason your package has not arrived.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@faneia.com within four weeks after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund if you satisfy the requirements.

Detailed Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is set by default with the printing facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address 

If an address is considered insufficient by the courier, the shipment will be returned to the printing facility. Please contact support@faneia.com if this situation has occurred.

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer

Please contact us at support@faneia.com prior to sending any items for return. Returns due to size discrepancies or other issues will be reviewed and processed on a case by case basis. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

Therefore, we reserve the rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

DELIVERY

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

 [Covid-19] When will I get my order?

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@faneia.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

ORDERS

How are your products made?

We work with a distributed printing service. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@faneia.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@faneia.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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